Right Brain for Success

The global competitions in high-tech products and services and becoming stronger than ever. Many tasks, such as engineering and manufacturing, which were originally done mostly in western countries are now being out-sourced to the east. Transportation is cheap enough that the cost to ship goods from overseas to western consumers can still be more economic than producing them domestically. High-tech business in western countries are at risk.

A Whole New Mind

I am reading a book called “A Whole New Mind” from Daniel H. Pink, who argues that right-brain thinking, or the abilities to solve problems in a holistic, artistic, and humanized perspectives, rather than solely focusing on the technical, logical thinking and analytical skill, may provide insights to such question.

Technical skills are becoming easier to replace than ever. Because of their advancement of higher education, manufacturing experience and design quality, India and China are becoming the logical choices for companies that are trying to lower their product research and development cost in order to remain competitive in the global market. Characteristics of the western engineers, such as accuracy, reliability and attention in details, can now be achievable from their Asian counterparts. Also since the cost to hire these Asian engineers is low, the companies afford more of them.

Secondly, computer power, network speed and technology are advancing in breath-taking speed. Many tasks considered uneconomic and inefficient today will become cheap to achieve in the next year. We can almost reliably expect technology breakthroughs to happen in an annual basis if not shorter, which will make your craziest business ideas today to come true very soon. In other words, the importance to optimize your software and product engineering is diminishing. You can use many easy to learn, high-level scripting tools, without worrying about the computer resources overhead, and still create very usable products.

Therefore, we cannot compete just at the engineering level anymore. Instead of engineering isolated hardware and software products, we should offer holistic solutions that cater the whole customer experience. When designing a solution, we have to think about the big picture, the context, graphical presentation, interactive technology, customer support, future development and maintenance, community management, and many more. The tasks should not be divided and assigned to individuals who work in their own silos and not communicating with each other. Everybody should participate and contribute their ideas. Better yet, those who can master the usage of both their left brain (technical, analytical, engineer’s mind) and the right brain (creative, artistic, empathetic, contextual mind) will be successful.

I am not planning to be a software developer for life. What I want to be is an “artistic geek”, or “technical designer”. Seems oxymoron?

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Visit to Client’s Site

Today I went to my client’s studio of pre-school education to see the class in action. It was an enjoyable and amusing visit. Although seeing kids jumping and running around and making noises could be quite annoying to some people, I found the experience quite pleasantly bearable. Even though I would possibly say otherwise after a few more visits.

After the class was off, I talked to my client about a few thoughts and inspirations I got during the class. The philosophy behind the program is not as simple as it appears to be. From that 30 minutes of observation, I saw subtle but thoughtful actions of children engagement, encouragement, parents participation and interaction, motor and hand-eye coordination training, and so on. The design of the program is supported by scientific researches and studies.

Boys Adrift

One of the interesting bit, while chatting with my client, was that I mentioned a recently purchased book called Boys Adrift from Leonard Sax. My client immediately told me that her husband is actually handing out copies of this book to some teachers and education practitioners. He wants to convince them that there are many reasons of why boys nowadays are not as motivated to school and many other things as the older generations. These reasons may not be as simple as most people might think, such as the boys are getting addicted to video games, the higher consumption of chemicals and processed food, the government not spending enough money on education system, and so on. The book is a good starting point for understanding such issue. Professional educators and caring parents are responsible to study that.


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Service Bell at Taiwanese Tea Hut

This is a service bell and mini-menu stand from a Taiwanese bubble tea hut in Richmond, BC Canada. I have seen similar devices in Hong Kong and China before. It has three request modes: get a server, get water, check the bill, and a cancel button. Here are my few thoughts about the design and usability.

Form – The basic form of this device has a service bell as well as a holder of printed material. This is one simple object that serves two or more purposes.

Graphical element – there are simple icons that indicate different request modes. For most people who had experience eating in a restaurant can probably guess what those modes. I have a little concern about the cultural context though: Should you expect to call your designated server, or any server in the restaurant? Is it rude to call other servers in this restaurant? How long do you expect a server to come after ringing the bell? Is asking for water appropriate in that restaurant?

language barrier – since there’s no text labels on the button, this device in theory can be used in difference countries, or by people who cannot read Chinese.

Intuitiveness – the interface of the service bell, which is one giant button, is quite easy to understand just by looking at it. A well designed interface should be understandable without too much thought about it.

Graphical element – although I like the icon design for it’s simplicity and elegance, some of my friends find it too abstract and cannot identify the meaning of them easily, especially the water jug. Unfortunately there is no international standard symbol of water jug or the concept of refilling water. Maybe we can look at Isotype for inspiration. I think there is room to run a survey on the graphical elements and find the best icons for the device.

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More free outlets for FREE

FREE, the latest book from Chris Anderson, is now available for free in Scribd.com, Audible.com, direct mp3 download (courtesy to Wired.com), Google Books, and seemingly more to come. The no-cost download of the book is an experiment of Chris’s own research and theory about the “freemium” business model, which is to make your products and services freely available to everybody, while trying to get revenue from other indirect means such as advertisement, premium pro accounts, and many other creative ways.

First, I want to relate this concept of giving away free items to the book Predictably Irrational by Dan Ariely. In his book, namely at Chapter 3 – The Cost of Zero Cost, and Chapter 13 – Beer and Free Lunches, Dan illustrated some interesting researches on human psychology and behavior towards free products and services.

  • the experience of getting free things is pleasurable.
  • there is less sense of lost ties to free things. We don’t feel sorry for abandoning them after using it for a while, or even not used them at all.
  • even if the free items are not completely satisfying, we tend to forgive and keep using it.

Also, as illustrated in Chris Anderson’s another book The Long Tail and many other similar books that describe the new Internet business ecology, we know that:

  • the cost of maintaining atoms, which physical products and services, is relatively higher
  • the cost of maintaining electronic bits and bytes, such as online banking services, book store, music store…etc, is getting cheaper and cheaper, at a rate of getting about halved every year. For example, the cost of maintaining Youtube at 2010 will be half as much as 2009.
  • the technique of offering products by scarcity is not ideal nowadays. With the advancement of digital storage, commercial tools and internet technology, we can serve a large amount of products digitally with abundance. We can serve niche markets without the concern of shelf space, physical storage, logistic cost and so on.

It will be fun to see how the traditional media reacts to this. Will they freak out? Will they accept and adopt the model? Will they try hard to resist the trend of openness and free, even though more and more evidence shows that it is inevitable?

Another interesting thought about the free release of FREE is translation. As a participant of TED open translation project, I am very interested to see, that how this free availability of the book would trigger a wave of internationalization, in an unimaginable speed and near-professional quality. Inspired by a post in The Global Voices Online“Japan: ‘Yoshiharu Habu and Modern Shogi’, an Open Translation Project” published in May, is it possible to reproduce the same voluntary translation movement?

Resources mentioned in this post:

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FREE by Chris Anderson

Chris Anderson (Wiki), the author of Long Tail, has released his new book “FREE” on scribd.com in an electronic book format. You can read the full book at the comfort of your personal computer.

Here is the the customer experience for sampling/buying a book:

  • First, you must phone or check online to see if the closest bookstore carries the book. If they do not, you must request them to order some for you, and then wait for days until they call you back to notify you that the 5 copies are now available, and that you can only hold it for 48 hours until they sell it to someone else.
  • If they otherwise carry the book in store, you must immediately drive to the store and get it. Speaking of driving, I hope you are not too concern about the gas price, traffic jam and carbon footprint, since it is quite some overhead to travel for a distance to get a stack of paper bound together.
  • If you want to first read a few chapters of the book to see if it’s really your thing, you will have to either stand next to the shelves, sit on the floor or bring own foldable chair to sit on for hours. Keep in mind that there are only few copies of the book, so people may want to just buy the one you’re reading now. By the way, the store closes at 8pm.

Now with the newer Amazon model:

  • You can “Look Inside”, sample the table of content and a few random pages that are not connected and hardly making sense. At the time I write this post, Amazon still hasn’t open the “Look Inside” feature for this book.
  • You can still pre-order the book online, so when the book is available, Amazon will ship it to your house. Still, I don’t really like the overhead of carbon footprint and stuff, but I’m cool with that.
  • Sure, they have Kindle (which is not available in Canada) that can take away those tree chopping, printing and logistic stuffs, but still you cannot sample the full book just like you could in the bookstore.

Now with full book viewing on Scribd.com:

  • 24/7 reading at your personal computer: no store hours, standing by the bookshelves and angry eyes on your back for keeping the book too long.
  • Sample the book as much as you want, since it is fully available to you. Not just the table of content and a few random pages.
  • Immediate purchasing in PDF so you can load it into other reader gadgets of choice.

This free, full book reviewing concept is still not very popular in main stream publishing industry, but I am really looking forward to see some smart publisher, who gets it and understand that the value of the “free” is so powerful and manipulative.

You can learn more about Chris Anderson on his website at http://www.longtail.com.

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About Calvin

Hello there, I’m Calvin Chun-yu Chan. Grew up in Hong Kong, studied and worked in Canada as web engineer+designer, now designing mobile apps in Tokyo. On my blog I would like to share my opinions on design, usability, culture and creativity.

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