Shrink Wrapped Dinner Set

Shrink wrapped dinner set observed in a lamb hotpot restaurant in Foshan, China. The package contains a tea cup, water glass, bowl, spoon and plate. The name of sanitizing company and process date are printed on the wrap.

Pros:

  • Convenient – staff can distribute a complete dinner set very quickly and hassle free. It can save the valuable few seconds from gathering dinner set and put that into better service time.
  • Sanitize – it’s more sanitized to store the dinnerware with individual package then just stacking them, some times while still wet, in open air. Also prevent easy contamination by spills, insects, animals…etc.
  • Safety – it seems to be safer to handle a tightly wrapped package then loose dinnerware, especially in a high traffic restaurant setting.
  • Effective processing – with centralized processing facility, the soiled dinnerware can be cleaned and sanitized in high cost-performance ratio: with high volume, less labour, less resources like water and detergent.
  • Human and machinery resources – it is cheaper to hire and train a dinnerware washing specialist than getting someone with well-rounded ability. Also, the company can invest in specialized cleaning machinery that is not otherwise affordable to individual restaurants.

Cons:

  • Sustainability (plastic waste) – this package creates lots of non-reusable, hard to recycle plastic waste. In the case of China, it’s simply cheaper to trash the plastic than recycling them, and most people wouldn’t care so much about eco-friendliness.
  • False sense of security / legitimacy - can anyone guarantee that the dinner set is absolutely cleaned and sanitized? Guarantee that it’s from a certified sanitizer company? The process date and company name is accurate? Possibility for fraudulence and fake package? In China, it would be naive not to question the legitimacy of everything.

Further thoughts on disposable culture in China:

What’s your thought? Will talk more about some of these items in future posts.

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Nokia in 2015

As we have just entered a new decade, Nokia released a video with their vision on the future of modern life, based on two major technology development: total personal data storage on the Internet (a.k.a. Cloud Computing) and mobile devices. They believe that within five years, our lives will be more connected to the Internet then ever, where most of our activities will be recorded digitally in multiple dimensions: time, location, social connection, context…etc. See the video here:

Thoughts:

  • Again, two major terms: cloud computing and ubiquitous Internet access.
  • Cloud Computing: I am not an advocate of this term, because the so-called cloud computing is what the Internet has fundamentally been since day 1. To me, the term is basically an acronym of “server-client model”, “network storage”, and “protocols that allow data exchange”. The only difference is that the amount of personal data being collected and processed is growing exponentially.
  • Ubiquitous Internet Access: is not the business of Nokia, but rather the network/Internet service providers. Just like the old TV technology, no matter how sophisticated your HDTV is, it is just a piece of junk if there is not cable network infrastructure and content providers. We can only see a major leap when the Internet connection is being considered as a public utility service just like water and electricity.
  • This video shows all devices, services and concepts under the Nokia franchise. Of course, it is Nokia’s attempt to envision how they are going to develop their products and services in the coming decade. But in order to make richer than ever Internet-based experience, it is inevitable to make the data more liberated and open than ever, where Nokia devices are merely an integration platform to put all these different services together. Accept Skype video calls, upload photos to your Flickr / Picasa album, chat with Facebook or MSN friends, Digg a funny news article or TV episode, listen to online radio and your favourite podcasts, see the satellite weather image overlaid on Google Maps. I don’t want to use only the Nokia wrapped services, cos’ I already got my friends and content on the web already. Isn’t it supposed to be the real meaning of cloud computing?

Speaking of Nokia wrapped products, it’s educational to see some of their projects like Friend View, N-Gage and Nokia Beta Labs.

Original blog post: Dawn of a new decade for Nokia (via Daniel Szuc)

Nokia OVI suite: http://europe.nokia.com/support/download-software/nokia-ovi-suite

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One Giant Experience

source: Seattle Municipal Archives

This article “Short course in customer experience” from Good Experience managed to boil down the fuzzy big buzzword Customer Experience to two points:

  • Your customer/user/visitor is a human being.
  • Your customer only sees and evaluates your service as one giant experience.

As a software developer and a tech geek, I often pay more attention to the technology in many services that I touch everyday: online banking, iPhone apps, point card at grocery stores and gas station, security issues…etc. Sometimes I would look very closely to the visual design as well. This article reminds me not to over analyze the individual parts, but try to feel the whole experience as one holistic package.

Also, from the experience designer/provider point of view, instead of just focusing on the technical implementation, it is more important to be empathetic to your user or customer.

Patient Experience

Bridget Duffy, the former chief experience officer of Cleveland Clinic, shared her experience of being a real patient herself after breaking her leg and being immobilized for three months. She discussed about things she’ve learned during her recovery as well as other inspirations in her life, and how these experiences translate to into her career on experience design.

Bridget Duffy at Gel Health 2009 from Gel Conference on Vimeo.

Source: http://vimeo.com/7669131

Empathic Design

IDEO is a well-known design company that advocates empathic design. During the design process, designers are encouraged to walk the lives of the target audiences, eat and work with them, take video documentation, and try to see the world from the target audiences’ perspective.

During my short visit to Shanghai in November ’09, I attended to a local volunteer session from Design for the Disadvantaged (D4D), which is a volunteer group that aims to improve the quality of life of the unprivileged group in China through design and innovation. The initiative is sponsored by IDEO. During their research period, the volunteers went to the street vendors, try to communicate with them and understand their needs.

source: Flickr

If resources permitted, it would be even better if the researchers can spend a few days or even weeks working and living with the street vendors, just like how Bridget Duffy could truly experience the joy and pain of the health care system by being a real patient herself. But for the rest of us who cannot afford such in-depth experience research, should at least bring some focus back to the human factor from technical implementation, and try to be more sympathetic to the target audience.

Wiki page of Empathic Design: http://en.wikipedia.org/wiki/Empathic_design.

Header image source: Seattle Municipal Archives

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X’mas Card 2009

X'mas 2009 Mindmap

A fun little mindmap I drew while designing the X’mas card back in December ’09. Turns out the mindmap sketch is more interesting than the actual card, so I decided to share with you here.

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New Year Thoughts

After a couple weeks of radio silence due to the X’mas and new year holiday, I’m now back to my regular work and blogging and inspiration hunting business. Looking back to 2009, it was a year that seeded some long due changes that are always on my mind but never have the initiative to execute. There are a few particular events that triggered that, namely:

Feb: Interaction’09, IxDA in Vancouver
Feb: Emily Carr application, submitting portfolio
May: Evernote (hard to believe right? but Evernote can really be a life-changing tool)
June: OpenWeb Vancouver in Vancouver
Nov: UF’09, UPAChina in Nanjing
…and many more.

I really wish to express my joy and appreciation of meeting some of the greatest people on the web and in the conferences. Every encounter contributes to the change of my perspective today. But it doesn’t just stop here; learning is a life-long process, and maintaining the curiosity is the fuel of moving forward. I really treasure the opportunity talking to each one of you and learning something from you.

Now standing at the beginning of 2010, the outlook is exciting yet challenging. The path I chose is not going to be easy. If I want to summarize all the experiences and inspiration in 2009 into one point, and bear it strongly in my mind when facing the upcoming challenges, it must be “don’t ASK for permission, just DO it”. Charlie Hoehn (http://charliehoehn.com) puts it in a more elaborated way:

And therein lies the best career advice I could possibly dispense: just DO things. Chase after the things that interest you and make you happy. Stop acting like you have a set path, because you don’t. No one does. You shouldn’t be trying to check off the boxes of life; they aren’t real and they were created by other people, not you. There is no explicit path I’m following, and I’m not walking in anyone else’s footsteps. I’m making it up as I go.

Source: http://charliehoehn.com/2009/08/29/thoughts-on-tour/ via swiss-miss.com.

Stay tuned!

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About Calvin

Hello there, I’m Calvin Chun-yu Chan. Grew up in Hong Kong, studied and worked in Canada as web engineer+designer, now designing mobile apps in Tokyo. On my blog I would like to share my opinions on design, usability, culture and creativity.

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Twitter @calvincchan