Design for Driving Manner

Source: Ashley Rose

Scenario: You’re driving on a right-most lane, and eventually see a parked car half a block ahead of you. You put on the left turn signal to indicate your intension to yield to the left lane, while immediately notice that there is a car almost parallel to you. But as soon as you put on the signal, this driver politely slows down the car to give you space for merging. After the safe and smooth transition, you gently wave left hand to the driver to show your appreciation.

One day I was chatting with my Japanese friend about this scenario, and expressed my interest in such an unnoticeable and automatic driving manner. My friend said that the younger drivers in Japan has a funny new gesture to thank the way-giving drivers: after taking the way, you can say “thank you” by flashing your hazard light exactly twice. I like to call it “wink wink” or “SAN-KYUU” (Thank-you in Janglish). With some imagination, you can almost see a visual bowing.

Humbleness is an important value in Japanese culture. Western people are sometimes amazed by how often the Japanese bow for everything: bow down to customers, bow down to friends, bow down to drivers who slow down to let them cross the road, bow down to high school textbooks that they’re about to discard, and so on. They are taught to do that since they are born.

Also, esthetic and cuteness is an innate attribute to almost all things Japanese. Adding cute illustrations to product packaging, object design or serious issues can lighten the annoyance of some bad user experiences. I like to relate this cute Japanese design to the book Emotional Design (http://en.wikipedia.org/wiki/Emotional_Design), in which the usability specialist Don Norman argues that a product design with prettier interface can actually work better.

For example, with humbleness and cuteness combined, this is what you can see at fence of a construction site:


Source: Bakoko on Flickr

Anyways, coming back to the driving manner issue, I once read that some Japanese car manufacturers are planning to integrate gestural display into the taillight, allowing drivers to show happy face, emoticon or other simple message to the cars behind. While unable to find more information about such design, I found this car accessory instead: Drivemocion (http://www.au-my.com/product.aspx?product_id=1&lang=English)

I am still very curious about how the western and eastern car manufacturers see the driving behavior and cultural context, and create designs that not only focusing on personal driving experience and comforts, but also encouraging people “to be a good citizen” that play well with other drivers on the road. Changing behavior through design, and hopefully transforming people into nicer, more harmonic attitude, would be an ideal outcome of such change.

Service Bell at Taiwanese Tea Hut

This is a service bell and mini-menu stand from a Taiwanese bubble tea hut in Richmond, BC Canada. I have seen similar devices in Hong Kong and China before. It has three request modes: get a server, get water, check the bill, and a cancel button. Here are my few thoughts about the design and usability.

Form – The basic form of this device has a service bell as well as a holder of printed material. This is one simple object that serves two or more purposes.

Graphical element – there are simple icons that indicate different request modes. For most people who had experience eating in a restaurant can probably guess what those modes. I have a little concern about the cultural context though: Should you expect to call your designated server, or any server in the restaurant? Is it rude to call other servers in this restaurant? How long do you expect a server to come after ringing the bell? Is asking for water appropriate in that restaurant?

language barrier – since there’s no text labels on the button, this device in theory can be used in difference countries, or by people who cannot read Chinese.

Intuitiveness – the interface of the service bell, which is one giant button, is quite easy to understand just by looking at it. A well designed interface should be understandable without too much thought about it.

Graphical element – although I like the icon design for it’s simplicity and elegance, some of my friends find it too abstract and cannot identify the meaning of them easily, especially the water jug. Unfortunately there is no international standard symbol of water jug or the concept of refilling water. Maybe we can look at Isotype for inspiration. I think there is room to run a survey on the graphical elements and find the best icons for the device.

IKEA, Washroom and User Experience

IKEA may sell cheap furniture that has shorter usage life and average quality that you are not too happy with, but they sure put a lot of thoughts on the experience design in every surface that touches the customers. Here is one thing I observed today during my regular visit to Richmond IKEA: on the way to the washrooms, there are hooks on the wall and a sign that reads “Hang your yellow shopping bag here!”

Some might say, what’s the big deal? I believe that high quality user experience design is in the details:

By putting hooks near the washrooms, it suggests customers to go and relieve themselves when needed, without worrying too much about carrying the big shopping bags with them into the tiny cubicle and risk wetting the merchandise, and then happily continue on their journey for more shopping. The longer you can keep customers in the store, the higher chance that they buy more.

Also, instead of the usual “Do not bring merchandise beyond this point”, which sounds bossy and mean, IKEA simply suggests you to hang your bag on the provided hooks in a much more subtle hint. It is even a little playful by adding the yellow bag clipart. It made me smile.

About Calvin

Hello there, I’m Calvin Chun-yu Chan. Grew up in Hong Kong, studied and worked in Canada as web engineer+designer, now designing mobile apps in Tokyo. On my blog I would like to share my opinions on design, usability, culture and creativity.

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